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SHOPPING

OUR PRODUCTS

PAYMENT

DELIVERY


SHOPPING

How do I shop at StrangeAvenue.com?

Enter our store and browse at your leisure from the comfort of your own home. Follow the links on the left hand side of the screen to the sections you fancy and peruse our fantastic range of Herbal High and Legal High products.

If you like the look of anything simply click on the 'Add To Cart' button and it will be added to your cart (you can always remove it later!).

The contents of your basket are displayed at all times on the right hand side, and you can see your cart in detail and edit quantities by clicking 'Cart'. You also have the option to remove items from your basket.

I've finished shopping - How do I buy?

Simply click the 'Checkout' button on the left hand side and you will have the option to sign into your existing account or create an account.

Creating an account is quick and easy and we don't share your personal information with anyone. Once created it's much quick to checkout in future and you only have to enter your email address and password.



I've changed my mind! I want to cancel my order.

As credit cards are billed automatically at the time you place the order and goods are always dispatched within 12 hours. Once it has left the warehouse we are unable to offer refunds or credits due to the personal nature of our products.
If you manage to cancel your order before it has left our warehouse, there will be a 15% restocking fee charged. This is to cover the costs we have already incurred in processing your credit card.



Will my information be passed on to other companies?

As we respect your privacy, rest assured we will never pass on any information to any other parties.


Do Strange Avenue offer wholesale to other businesses?

We carry huge stocks of all of our product lines in our warehouse here in the UK and as well as retail we do offer wholesale to other shops and websites. These are subject to minimum order levels - please contact us to discuss.


WHY CHOOSE STRANGE AVENUE?

Not only does our extensive range of products have something for everyone, but we believe we are unrivaled on price and customer service by any of our internet competitors. We're nice guys and gals too!!!


 


OUR PRODUCTS



Do your products have any serious side effects or should anyone avoid them?

There are no serious side effects suffered when using any of our Legal Highs and Herbal Highs providing you don't exceed recommended doses. The worse side effects in a small amount of cases may be dizzyness or a headache. However, as a result, you should not drive or operate machinery whilst using any of our products.

You should not take if you suffer from any adverse heart condition, or if you are using any prescribed medicines. As a safer, but more general recommendation you should not take these if you are suffering any diagnosed medical condition, or if you are taking any medicines, without first consulting your medical practitioner.



Are all your products totally legal to sell and possess?

Yes! We only sell potions, herbs and chemicals that are 100% legal in the UK. We would however stress that we DO NOT sell them for any mind altering or medicinal use and purely for use as food supplements.


I'm a vegetarian; can I take your capsule products?

Currently, our capsule products contain Gelatine which makes them unsuitable for strict vegetarians. However, vegetarians can take the products by breaking the capsule and mixing the powder into a hot drink.




PAYMENT

What are my payment options?

For your convenience, you may shop at Strange Avenue using any major debit or credit card. We accept Visa, Visa Delta, Electron, JCB, Mastercard, Maestro, Switch and Solo.

Unfortunately, Paypal recently suspended our account and froze funds due to their crazy '
sale of narcotics' rule, despite us not selling anything illegal and holding the account with them for over 6 years. For this reason, we apologise we cannot accept Paypal any longer and ask you for your understanding in paying by credit/debit card instead.

Credit card details entered into our secure servers are verified within seconds and are not stored by us.



Is it safe to enter my credit card details online?

We use 512 bit encryption to transmit your details to our bank servers, and as your card is verified and debited instantly we do not store card details - online or off-line, giving you total piece of mind.


Why wont Strange Avenue accept my credit / debit card?

There are several reasons that could result in you getting an error from our card processing server.

The most likely reason is that we are unable to accept your credit card. We are unable to accept American Express and JCB. 

Another reason is that your card is currently up to it's limit. As our transactions are all carried out in real time, our servers verify that your card has enough credit on it to cover your order and debit your card immediately. If this is the case, please try an alternative card.

If you get a timeout or similar error, it may be that you have hit our website at an unusually busy time. Our site is capable of accepting dozens of cards each second but sometimes, it does get VERY busy, simply wait a few seconds and retry.



I don't have a credit / debit card, can I still place an order with you?

To keep our overheads down and our prices low, we only accept online payments.

PLEASE NOTE: We are very sorry but we are no longer able to accept Paypal payments. Paypal recently suspended our account and froze all funds. Apparently they want to dictate how you spend your hard earned cash. In a free and democratic world, we disagree with this. Show your support at Paypal Sucks.





DELIVERY

Where does Strange Avenue deliver to?

Please click HERE to view our Delivery Information page.


How much will delivery cost me?

Please click HERE to view our Delivery Information page.


How quickly will I get my order?

We appreciate that you are excited about your order so we endeavour to dispatch all orders received by 2pm that same day.

Standard UK delivery is by Royal Mail 2nd Class. This usually takes 1-3 days from dispatch but please allow up to 14 days for any postal delays.

Priority UK delivery is by Royal Mail Special Delivery. This is guaranteed next working day and is ideal for last minute orders.

European Airmail orders generally take 3-14 days.



What if I'm not in to receive my parcel?

Usually your Royal Mail will require you to be at home to receive your parcel either because it is to big to fit through your letterbox or because it requires a signature. If you are not at home for whatever reason when delivery is attempted, Royal Mail will post a card through your letterbox advising you that your parcel is ready for collection at your local post office. Simply take the card (within 7 days) to your post office to collect your goods.

If this is inconvenient, you may choose to have your parcel delivered to an alternative address than your own, be it a friends address or your work address. Don't worry, all parcels are sent out in plain packaging and don't display our name or the contents anywhere on the outside!

If you are not present to accept your parcel and you do not collect it within 7 days from your local Post Office, it is returned to our warehouse; there is an additional postage charge of £2.99 if you require it to be sent out to you again.



I've changed my mind! I want to cancel my order.

As credit cards are billed automatically at the time you place the order and goods are always dispatched within 12 hours. Once it has left the warehouse we are unable to offer refunds or credits due to the personal nature of our products.
If you manage to cancel your order before it has left our warehouse, there will be a 15% restocking fee charged. This is to cover the costs we have already incurred in processing your credit card.



Will my order be discretely packaged?

Here at Strange Avenue we respect our customer's privacy. All our packages are sent out in plain packaging with no reference to our business on the outside.

Will my information be passed on to other companies?

As we respect your privacy, rest assured we will never pass on any information to any other parties.


 


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